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Please see this page for our contact information. Back to top Where is my invoice? We ship to any country in the world using FedEx’s international priority TM courier service. Do you offer trial sizes? All requests for returns must have prior authorisation and must be shipped back to Biorbyt within 7 working days of receipt of products. For other parts of the world, depending on the country, the transit time is between days. Sizes showing as Available now for quick dispatch is currently in stock, and can usually be shipped out quickly usually in the next working days.

Look for the “Pay Now” link next to one of your orders and pay through SagePay Once logged into your account, you will be on the My Account page. Back to top Where is my invoice? Credit card payment is not mandatory. To change your country or currency, see below. If you have a PO number, please enter the number when requested and ensure that you send us your PO by fax or email. Passwords can easily be recovered by using the reminder function.

If you nkveau a purchase order from your institution, you can still use our cinemz checkout process to place your order. If you have already registered with us, please use your email and password. You can search through our product catalogue by using the search bar near the top of every page on the site.

Enter your email address cinea password used when placing your order. We require the following mandatory information to process your order: There will be no cost to the customer if cancellation is less than 24 hours after order confirmation. Adequate software, performant hardware and extensive collections of geospatial data always have been considered keys to success with ambitious geospatial initiatives. Once you have received the product, please follow the storage instructions on the product datasheet.

If you do not provide details of your protocol or follow our recommendations, we will not be able to issue a replacement or refund.

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Invoices and Payments Which payment methods do you accept? Do you charge tax on my order?


We reserve the rights to ask for prepayment. While we are all becoming aware of recent rapid growth of data sources and streams, the hype of Big Data is close to an end. Shipping and handling charges are not refundable. Back to top Checkout Once registered and logged in, you’ll be taken to the Single Page Checkout, where you can enter the order information. For bank transfers, our bank account information is detailed on the invoice. Look for the “Pay Now” link next to one of your orders and pay through SagePay Once logged into your account, you will be on the My Account page.

Please see this page for our contact information. It is likely that the ice pack may be thawed or even at room temperature when you receive it; please be assured that this does not impact the performance of your product. Do you offer trial sizes? You can choose the currency by choosing your country on the top right corner of the page. Back to top Shipping and Delivery Which delivery company do you use?

After the product is dispatched, the customer cannot cancel the order but they may return the product. It is preferable if you could provide us with your tax number as it will facilitate the customs clearance process. For Europe and North America we use next day delivery.

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The products must have been kept in the storage condition as stated nivwau the datasheet and not have been opened, broken or otherwise altered. How will I know if my order has been received or dispatched by you? Back to top How can I pay by credit card for an order that is already placed? Passwords can easily be recovered by using the reminder function. Product Information How can I find oslution if a product is in stock?

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All our online payments are processed securely by SagePay. When your order is dispatched, we will notify you by email or by fax and provide nniveau tracking numbers. You can email or fax us your purchase order and we will place the order for you. You can search by name or catalogue number beginning with “orb”.


You will then be asked to upload your VAT exemption, state that it’s included in your PO or email it to us later. We do not add any tax on your purchase.

We ship to all countries directly. If products are ordered incorrectly by the customer, we will consider taking them back, however this excludes products which have special shipping requirements, including those shipped on dry ice and those hazardous for transport.

Back to top Calculating shipping charges and selecting conema currency For exact shipping charges, you will need to select the country you want the products to be shipped to to do this, click the drop-down menu in the upper right hand corner. However, customs at your country may impose tax and customs duties on your order.

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Nevertheless, by focusing on high-performance cloud computing infrastructures, it seems like we have primarily addressed the volume and velocity aspects of Big Data in the past, while dealing with data variety remains a fairly intact challenge.

If your purchasing department places the order for you and you would like to receive order confirmation, please ask them to put your email address on the purchase order. We are proud of the quality of our products.

Please follow the steps in order – if you hover over the i icon, you can get help with the current step. Can I place the order in my home currency? To change your country or currency, see below. Before an order is dispatched, if the customer wishes to cancel the order, they must notify Biorbyt. For non-lyophilized products, we ship with ice packs. Back to top Placing an Order How do I place an order online?